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Windows hello pin not working C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Check Windows Hello for Business deployment state: Confirm that the deployment state of WHfB is properly set in Intune. But, it didn't work either. It sounds like you're facing two separate issues: trouble signing into Microsoft Office 365 using Windows Hello PIN, and an SMTP setting issue with Outlook connecting to the RoadRunner server. Try again. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Feb 24, 2025 · Option 2: Rebuild the Windows Hello configuration. Edition Windows 11 Home Version 21H2 Oct 6, 2022 · Hello Arman, welcome to the Microsoft community, I'll be happy to help you today; First remove the Windows Hello Pin; Go to Settings > Accounts > Sign-in options; Uncheck "For improved security,only allow Windows Hello Sign'in for Microsoft accounts on this device"; Click Windows Hello Pin and select Remove; This will remove your Pin; After signing in I went into the options to set it up again to use the PIN but under windows hello face/windows hello fingerprint/windows hello pin it says "this option is currently unavailable - click to learn more". Thank you for posting in the Microsoft community. Should I check the Group Policy on my Domain Oct 12, 2022 · - Now you are back in the login screen again. Use Ctrl + A, and delete everything within that folder. However, I sign into Windows using a domain account, not a local or Microsoft account. Restore or reset your PC. So I enter the pin that I had set up ages ago, and it doesn't seem to work. "We couldn't find a camera compatible with Windows Hello Face. After logging into the device… Apr 17, 2023 · After Intune Support punted me to Windows Support (and told me to open a ticket with my personal account) and now Windows Support is saying “since it’s business, MS can’t check this - have you asked your admin?” (I AM the admin…) and not getting any traction through other forums, I’m hoping that someone here has seen this or knows where I could look. It is NOT a shared computer. However, these optional updates may cause issues like Windows PIN not working or Windows Hello PIN not working. There, choose to either remove or set a new PIN and you're done!* * Suggestion: Once you have access to your account, go ahead and disable the "Administrator" account to avoid security risks. To fix the Windows 10 PIN not working issue, it’s advised to empty the Ngc folder as instructed in our solution below. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. Install updates manually. Feb 12, 2025 · Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. PIN, face ID not working after windows 11 Jul 5, 2016 · Windows Support on Twitter helped me figure this out. Clicking on the Add PIN option does nothing. I put in my email, my password, and then it asks me for my Windows Hello pin. Click on [Remove] ⑧. Put in the PIN again - It will give the same message. I have set up a PIN for that account, but when I try to use the PIN, they say it is wrong. Run Windows Hello troubleshooter Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. In the Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Something may have caused it to be turned off or otherwise fail. Enable sign into Windows 10 using Biometrics from Local Group Policy editor. Reset Windows Biometrics Component. Under Manage how you sign in to your device, select PIN (Windows Hello). Run the System File Checker Utility scan. I understand that you are not able to sign in to the Microsoft Store and other programmes using the correct Windows Hello PIN. How to FIX: Unable to configure Windows Hello PIN in Windows 10. Now you can login with the new PIN code but Facial recognition is gone. Restart the computer, and then set up a new PIN by going Feb 16, 2025 · I have an Inspiron 14 2 in 1 with Windows 11. However, it raised few more questions being Personal User (I am using not a Business User): Q1) Should I use "Hello for Business" or "convenience PIN sign-in "? Q2) Are "Hello for Business" and "convenience PIN sign-in" options mutually exclusive? Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. But when I connect wifi and try nothing happens (loading circle appear for few seconds) But for 'forgot pin' , nothing happens whether or not the internet connection connected. The PIN\\Biometric login is working fine, however, SSO to Microsoft 365 resource is not working as expected. Under Windows Hello PIN, select "Add a PIN" or "Set up PIN again. Jul 13, 2023 · We configured Windows Hello for Business in our tenant using Intune policy and the cloud trust model (Kerberos). msc, and hit Nov 22, 2024 · Hex Cause Mitigation; 0x80090005: NTE_BAD_DATA: Unjoin the device from Microsoft Entra ID and rejoin. ) may not be available if your system is part of a work or school network. Locate and delete the NGC folder. This has stopped working and now every time I try to interact with windows hello it Jul 19, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. But I want to keep it. " Aug 1, 2024 · o Press Windows + I to open the Settings app. You can vote as helpful, but you cannot reply or subscribe to this thread. To do this, sign in with your password. Jan 15, 2025 · Windows Hello for Business; How Windows Hello for Business works; Manage Windows Hello for Business in your organization; Why a PIN is better than a password; Prepare people to use Windows Hello; Windows Hello and password changes; Event ID 300 - Windows Hello successfully created; Windows Hello biometrics in the enterprise Oct 6, 2024 · Select Windows biometric services from the left column. Here are some troubleshooting options: 1. Apr 24, 2020 · Restart the PC and then add PIN in Windows Settings. Delete the existing PIN: Settings → Accounts → Login Options → Windows Hello PIN → Delete. I am using Windows 11. To do so, right-click Start->Settings->Accounts->Sign-in options->PIN->Remove. May 13, 2024 · windows hello pin is not working. This way still works fine. msc' to open the services. Jan 23, 2025 · After entering Windows, navigate to Start > Settings > Accounts > Sign in options > PIN (Windows Hello). The key was to remove my PIN which removed the fingerprint scan info before changing the password. In the Windows Hello PIN section, remove your existing PIN. In the confirmation window, click on OK to confirm the Dec 19, 2021 · I've tried going to Settings>Email & Accounts to remove my work account and it shows my personal account first (the one I'm trying to create a PIN for) and my work account further down, BUT IT WON'T LET ME DELETE MY WORK ACCOUNT (I suspect that's why I can't put in a PIN). Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Dec 29, 2024 · Reset Windows Hello PIN for Each User. Open the Run dialog box by pressing the Windows key and the R key together. Then delete the folder named NGC. We are deploying Windows Hello Mar 7, 2021 · This approach is not working. Besides, check what to do if Windows Hello PIN is not working in Windows 11. You may have unintentionally joined the school or work account when you signed in to the Office 365 mail or Word application using school/network credentials (especially if the let my organization Click to set up your PIN again. It’s not the same as your account password. After that, you will see that a Set up button appears in Windows Hello Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. I used to have a pin set up for pc log in. Let us know if this helps! Note: Included link in this reply refers to blog post by a trusted Microsoft MVP. I can create an alternative sign-in mode such as PIN or… Jun 26, 2018 · When I try to login to my Surface Laptop, Windows Hello does not recognize me and tells me my PIN is required. Dec 27, 2023 · Hello Linda, I'm Ibhadighi and I'd happily help you with your question. Jan 13, 2025 · Hi, Chris Bruner 74. Delete the old database. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Enter your account password to verify your identity ⑩, and then click [OK] ⑪ to remove the PIN. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Learn the steps and tips to troubleshoot this common issue in this article. Gehe zu Einstellungen > Konten > Anmeldeoptionen und wähle "PIN (Windows Hello)". . You will be returned to the Sign-in option page where you can now add a PIN once again. To resolve this: 1. I tried a couple more times, and it kept saying that it was incorrect, and I eventually was hit with the "You've entered the incorrect pin too many times. Disabling PIN credential management using the Registry Editor may resolve this issue: Open Registry Editor: Press Win + R to open the Run dialog box, type regedit and press Enter. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. Press and hold the power button for 10 seconds and wait another 10 seconds before turning it on again. Jan 3, 2025 · If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. For months I've been using a PIN and then suddenly it stopped working. Clear the residual data: powershell # Delete Windows Hello key. Feb 15, 2025 · I've been trying to log into my laptop for a few weeks now but I've been unable to do so because my hello pin is not working I have tried the I forgot my pin option and I get all the way in get logged in with my password and then it tells me it can't help me I can try again later so as of now I have no way to get into my laptop please help! Remove Windows Hello PIN from your account: If you can access your account through an alternate sign-in method, go to your Windows settings and navigate to the "Accounts" section. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart . 20 minutes later it stopped working. 3. it says this option is currently unavailable something went wrong try again later. Reconfigure Windows Hello. Jul 17, 2022 · I understand that you are having Windows Hello PIN issues. Kind Regards. Dec 15, 2024 · After installing the latest Windows 11 update (24H2) on my Lenovo Thinkpad, I lost the ability to log in with my PIN. Things I have tried and failed: May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. Run Hardware & Devices troubleshooter. Try setting up Windows Hello again. Switch to local account and add a PIN code Option 2: try to switch to local account, and the add a PIN code. Today that new PIN is not accepted. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Not all Windows Hello for Business deployment types require these configurations. - Go to Start > Settings > Accounts > Input options. Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. dat” files from the folder in step 2. Are you trying to sign in with your Microsoft Account password instead? Sep 29, 2023 · If your Windows Hello PIN is not accepted by Windows, you can try various solutions, such as resetting or deleting the PIN, using alternative methods, updating or downgrading your OS, and more. That’ll delete and reset your Windows Hello PIN. One of the things that you can try is deleting the contents of NGC folder and see if that helps. The Ngc folder is saved in the Windows folder and is where the PIN information is stored. - Restart your computer. When doing my testing, I have encountered an issue with the WHFB PIN reset option from lock screen. These are you system Specs Jan 16, 2025 · My Computer is NOT in a Hello PIN in-active state. dat file. If the above steps doesn’t work then perform below steps in Safe mode and check. Step 1: Press the Windows key + I to launch the Settings app. was able to change my pin by clicking on the option and choosing remove. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. This is a fresh install of windows 10 with the latest updates. Usually, this problem is caused by a corruption in the Windows Hello settings. May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. my problem is how to change the pin complexity since i only wanted a 4 digit code instead of the 6 which it now ask. AND I am logging ON with as PIN on both my accounts!! But I can't change my normal user account. PIN incorrect error even as you verify that the correct PIN was entered. Under PIN (Windows Hello), click Add. Restart your computer. Jul 2, 2022 · On the Microsoft Store, I am trying to sign in to a different account to access things I have on that account. Sometimes it deos but rarely. You need Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Copy and paste the . " I can still sign in using my pin but fingerprint and facial recognition don't work. I paid extra to get Windows 10 Pro specifically so that I could access this laptop via RDC. Welcome to the Microsoft community. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Click Add a PIN and add a new PIN code for your account. * * Note: This issue usually occurs on domain computers. Look for the Windows Hello PIN settings and remove or disable it. Mar 19, 2020 · Because Enhanced Session mode is not allowed to use Windows Hello, it just hangs at the login screen, without ever presenting the only viable option (login with password). When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. Here are the steps:: Go to Settings > Accounts and locate your account. Then select Start > Settings > Accounts > Sign-in options > PIN (Windows Hello), and select I forgot my PIN. But this is missing from the registry. Jan 11, 2022 · PIN option is unavailable (Windows Hello PIN option missing). - Under PIN, Click Remove and setup again. We just enabled Windows Hello via GPO. After this, check to see if you can set up Windows Hello Oct 31, 2024 · Hi, I’m Vinay. You can try again, or skip this step and set up a new PIN later. Hello and PIN are working very well. Then open Explorer and navigate to the following path. Click on I forgot my PIN and check if that fix the issue. I removed and re-added the PIN for the account I'm trying to log in with and it still says it's incorrect. Step 7: Confirm the action, then click on Add to create a new PIN. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Select PIN (Windows Hello) > Change PIN and then follow the instructions. Please keep me know if this worked for you. Go to Settings > Accounts > Sign-in Options. Log in to Windows with each user's account to reset their respective Windows Hello PIN. " even though I entered the PIN correctly. Do you remember setting it up? If not you can reset it but reset it to four digits number. I have removed it from my account online. The TPM chip is working OK therefore. I setup my PIN and they were working. If that does not work, try checking for an updated BIOS and Chipset driver for your make and model. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. Enter your new PIN and confirm PIN, click on OK to reset your new PIN for your Windows Sign-in. Select Windows Hello PIN. If you're having trouble using your PIN to sign in, try to reset your PIN. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Another solution is to remove the old PIN and set up a new one. Restart the biometric service. Here’s how to do that: Go to Settings > Accounts and locate your account. com) None have resulted in my being able to set a sign-in PIN. However, in this case, the issue seems to be quite complex where Windows is preventing you from resetting your Windows Hello PIN. Jul 29, 2024 · After performing the above steps, Windows Hello should be working again in Windows 11 without any more errors. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Navigate to below path and delete NGC folder . Well that is gone now and still no facial recognition. Now I cannot even enable it again. Jun 23, 2020 · Some users are unable to use the 'I forgot my PIN' option in Settings > Accounts > Sign in Options > Windows Hello PIN When you click on 'I forgot my PIN' it loads for 2 seconds, then does nothing. Nov 13, 2024 · PIN zurücksetzen: Wenn du dich mit deinem Passwort anmelden kannst, gehe zu den Einstellungen und setze deine PIN zurück. In some cases, if the deployment state is set to "Blocked," users may not be prompted for a PIN. Click Sign in with a Local Account instead. In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options. Thanks for choosing Microsoft Community. Feb 4, 2021 · He set up a PIN and everything was working great until this week when his "5" button started to work only intermittently. Kind Regards, Charity I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. All users may enable Windows Hello PIN or fingerprint/face (when available). Jan 1, 2023 · If you have set up a Microsoft user account or local user account, you can use it to log in with a password. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. Feb 24, 2025 · Unable to configure Windows Hello because of PIN-related issues. Click [Remove] ⑨ again to confirm the removal of your PIN. b. Can you still log in using the password? If you can, you can try removing the PIN from settings, set up the PIN again, and add face recognition. Jan 19, 2020 · I understand that you are facing issues with Windows Hello PIN on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps. Feb 8, 2023 · Microsoft frequently releases optional updates to fix some security bugs and bring new features & improvements to Windows 10 or Windows 11. Method 2: Disable PIN Management. Hello，Mindless Plague. 4. Option 2. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. After the PIN is removed, you can Oct 4, 2023 · If the PIN is not working in Windows 10, that can be caused by a whole set of issues, including an incorrect PIN. In the comment section below, let us know which of these fixes worked for you. Accessing this laptop via RDC is the only thing I cannot do. Aug 12, 2023 · We could not try to remove the pin entirely as it was greyed out in the settings and there was no option to disable windows hello without making a registry edit or using group policy which would have affected all users on this machine and each machine we had to do this on and would not have been practical to go through and reassign a new pin Oct 8, 2024 · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. I suggest that you try to delete the folder where the PIN information is stored and then try again. It’s local to your device only. o Under PIN (Windows Hello), select I forgot my PIN. com) [FIX] Can't Add Sign-in PIN For Windows 10 (kapilarya. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Feb 10, 2025 · Sometimes, updates can cause changes to your security information, which might interfere with Windows Hello PIN functionality. All options, including PIN, Fingerprint recognition, and Facial recognition, are showing as "This option is currently unavailable" under Settings > Accounts > Sign-in options. Klicke auf "Ich habe meine PIN vergessen" und folge den Anweisungen. Windows Hello is also not recognising my face 70% of the time. So in Groups I have just two groups users and Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. Add PIN option does not show under Sign-In options. org Nov 11, 2021 · Here are some troubleshooting steps we can perform that can possibly fix the issue. o Navigate to Accounts > Sign-in options. Select Remove. The face ID does not work, and requires a PIN. Delete the . I am curious as to how I can enable it. Nov 22, 2024 · Windows Hello for Business uses smart-card based authentication for many operations. I had Face and PIN available. Click on "Accounts" and then click on "Sign-in options". Jul 18, 2024 · A user reports a problem with Windows Hello PIN and fingerprint authentication on Windows 10. Btw, Windows Hello PIN was not setup before and that's why it asked and allowed me to set up this time. In this forum, we are Microsoft consumers just like yourself. I'm running an Apr 24, 2019 · Hi Isioma Greetings! I am Vijay, an Independent Advisor. Jun 27, 2022 · Why is my Windows Hello PIN not working? There are a few reasons why your Windows Hello PIN might not be working. It could be because you’ve changed your PIN too many times, or it could be an issue with the way that your device is configured. I just want my PIN to work or be able to set a new one. Follow the instructions to set up a local account. Option 4: Manually modify the registry (temporary Sep 16, 2023 · However, when I enter the PIN I set up for Windows Hello, it says "The PIN is incorrect. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. 0x8009000F: The container or key already exists. Mar 5, 2023 · 1] Repair Windows Hello Passwords (Face/PIN) Login with an admin account. Open File Explorer (Win + E) and navigate to the following location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. Step 3. I can't get into Safe Mode, BIOS, or anything else. I locked and unlocked my PC about a dozen times. certutil -delkey “Windows Hello for Business” Re-register the PIN and test. If you are experiencing one of the above issues, follow the instructions below to fix the problem. When I go to the Microsoft store, it asks me for my PIN. I understand that you are experiencing issues with your login account asking for a Windows Hello PIN code when sharing Office, and in order to better help you, I'd like to know a little more about this with you: Jan 9, 2024 · Check the "Conditional Access" and "Windows Hello for Business" settings to make sure they align with your requirements. May 11, 2020 · i have the same problem with all options unavailable. Clear NGC Folder Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. May 4, 2023 · I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. A Log-in Box now opens for you to re-enter your Password then click OK. An independent advisor suggests some steps to fix the issue, such as deleting a folder, updating Windows, and using command prompt. As I understand it the PIN is specific to the PC and the user using it. Nov 21, 2024 · C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Enable hidden items from the "View" tab. If it is not set up, choose Setup and complete set up. Open Local Group Policy Editor. a. 1. " Mar 13, 2024 · I updated my bios due to a new exploit and wanted to be secure now I cant use windows hello pin at all if im signed into my Microsoft account had to convert my account to a local. Now, you’ll need to set up a brand-new PIN: Go to Settings > Accounts > Sign-In Options. Sign-in to the PC using password. See full list on wintips. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Change or reset your PIN when you're already signed in. Jul 30, 2021 · I am using Windows 10 on a HP desktop computer. If it is set up, choose "Remove this sign-in option". Update Windows and drivers: Make sure that your Windows operating system and drivers are up to date. Press Windows + R to open the Run dialog box. 2. Please help me. msc in the run command (Windows + R key). But: when rebooting the devices while they are connected to the organization network they lose their Windows Hello configuration. I get two messages: 1. You might also be able to fix the W indows Hello PIN not working problem by recreating the PIN. Aug 16, 2024 · Hello, John Hendricks1. Deleting the PIN information in the NGC folder you shared is indeed the fastest solution to solve the problem of PIN code being Jan 10, 2024 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Under "Windows Hello PIN", click on "I forgot my PIN". this will not work. Here’s a step-by-step guide to help you troubleshoot the issue: 1. How to fix Windows Hello PIN not working? Remove Current PIN Click Add a PIN and add a new PIN code for your account. Repair / Reset xbox App Windows Key+i> Apps > Locate Xbox app by Scrolling Down > Click Advanced Options > Click Repair To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Dec 5, 2016 · You will be asked "Are you sure you want to remove your PIN?" etc. Aug 19, 2022 · Use the password sign-in option if your PIN still doesn’t work in safe mode. Go to Start > Settings > Accounts > Sign-in options 2. 3-Go to Troubleshoot. Once done, you can reset the login PIN to fix the problem. I enter the same PIN as I do when I log into Windows, but it doesn't recognize it. Navigate to the following path: Mar 10, 2023 · Windows Hello may fail to operate or its options (PIN, fingerprints, etc. Launch Windows Settings 10 app. Is there something I'm doing wrong? Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. There is also no password option, and the "require windows hello sign in for microsoft accounts" part where you turn it on and off is grayed off, i cant turn it off or on. It is my computer and the one I am trying to access it from is also my computer. Recently, all my windows hello options are "currently unavailable. Thank you for your feedback. Delete all “. Step 2. May I ask if you are currently unable to access your system entirely, or is the issue only affecting your ability to use your PIN as a method of authentication? If you can still access the system: To do this, sign in with your password. - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. Thanks Windows Support, and Arul_D Hello NewAccount1RC, Welcome to the Microsoft Community! It's my honour to be able to assist you. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Proceed to the next step to set Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. - Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled. Solution 2: Try to switch to local account, and the add a PIN code. Even if you have no password, such as a Local Account with no password, Enhanced Session mode still hangs at this screen unless you disable the Windows Hello requirement. Apr 9, 2020 · Restart the PC and then add PIN in Windows Settings. If you are having trouble logging in to safe mode, try other options in the recovery screen. Jan 20, 2025 · Windows Hello uses a PIN as a fallback authentication method, so you have to set up a PIN before adding other methods. I login with a Microsoft account using a PIN. Right-click on it, and then select “ Start” from the list that appears. I’m here to help you today. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Oct 15, 2019 · I have tried their advise and played with few options. dat file into a newly created folder as a backup. I rejoined. Press continue - Create new PIN. In the Sign-in options, select Windows Hello PIN and then choose Remove. 6 Fixes for Windows Hello Mar 19, 2025 · In the Accounts section, select [Sign-in options] ⑥ and then click on [Windows Hello PIN] ⑦ to expand additional options. Open the Services pane and stop the Biometrics service. I've made changes in my Group Policy Management to comply with some parameters to enable Windows Hello. This is usually because you have entered the wrong PIN or there is a problem with the TPM module. Activate biometric service: Again, press Windows + R, type services. Try creating the PIN again or check for system updates. I have the Microsoft PIN Reset Client & Production enterprise apps correctly installed and the device policy successfully deployed to the affected Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. I found a similar post saying to disable Windows Hello. The Credential Security screen that pops up and asks for the PIN will not go away, even if I use Task Manager. It seems to work annoying but it works, but now I am unable to use the xbox app due to not being able to use my hello pin. Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. Enabling Windows Hello Jan 7, 2025 · Step 6: Under PIN (Windows Hello), click on Remove to delete the existing PIN. Thanks for reaching out. I removed a driver under "biometrics" in device manager as instructed on one of the answers. Have you tried to boot your PC in safe mode and check if you can log in? 1. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. - On the Windows Hello PIN (above), click on remove. Follow the prompts to set a new PIN. Sep 12, 2024 · Usually, when you forget your Windows Hello PIN, you can reset the PIN directly on the sign-in screen using your Microsoft account credentials. Mar 30, 2024 · Hello, We are working on the W11 configuration in order to deliver the first W11 computer to our users. Confirm the removal and restart your computer. Click Accounts. To confirm whether this is the reason, you can uninstall the latest optional update. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Feb 13, 2019 · Restart the device and check if the sign-in using PIN is available on the login screen. Jan 31, 2025 · Option 1. To resolve this issue, go straight to Method-3 below. Fix Windows Hello PIN problems on Windows 10. Click on Accounts and select Sign in option from the left pane. You state that you have created a new pin four different times, unless the individual is trying to access your computer remotely. Oct 21, 2021 · [FIX] PIN Not Working In Windows 10 (kapilarya. Type 'services. At this point, you can re-enroll your Windows Hello. Here's how to do it. Think of PIN like the Lock Screen pin for your smart phone. Go back to “Sign-in options” and click “Add” under Windows Hello PIN to set up a new PIN. I don't know how to tell if this coincided with a particular update. Go to Settings > Accounts > Sign-in options. Jan 10, 2024 · But lock screen forgot pin or forgot password option not working. I am here to work with you on this problem. I have tried every single combination of PIN I have ever had but it says it is incorrect. When I try to use my PIN it says "Your PIN is no longer available. Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device Dec 30, 2024 · Under Windows Hello PIN, click on “Remove” to delete the current PIN. Now, I tried again after enabling the enhanced mode which caused to windows 11 hyper VM crash (BSOD), and rebooted. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Re-register Windows Hello PIN. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. You will see Sign-in Options on the left side. Jun 26, 2024 · The PIN you mentioned is unavailable, which may be caused by changes in computer security. Navigate to Computer Configuration\Administrative Templates\Windows Components Dec 9, 2022 · it also does not clarify if WINDOWS ENCRYPTION unlocks the drive when the machine is turned on (because the drive sees its normal TPM, not the greatest way), or unlocks drive AFTER the correct credentials are entered (and whether PIN and password both do this, or whether PASSWORD is a lesser-secure method, (even considering local account, whre May 31, 2022 · The "Windows security pin" is used as an alternative to a password to access a the owners account at the local computer. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Aug 31, 2023 · E-mail domain has been changed and after that i am unable to login using Windows hello Pin This thread is locked. After I changed my password, created a PIN that was then associated with the new password, and same with the fingerprint scan. PIN login should be working again. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jun 8, 2022 · I believe in this case it would be better to not use the PIN to sign in since it is getting errors while authenticating. This is PIN. o Follow the on-screen instructions to verify your account and create a new PIN. Follow the guide below to resolve these issues on your computer: Figure 1: (English Only) Windows Log in Screen. By default PIN is four digits number only. you can try to share the work with OneDrive as an alternative. Windows 10 will redetect and reinstall the driver. Neither is the old PIN. Click on it. You can use the Settings app to change your PIN. Follow these steps: Step 1. This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. Step 8: Follow the prompts to set up a new PIN. Press Windows key + X Click Device Manager Expand Cameras or Imaging Devices Right click the camera, click uninstall, exit Device Manager Restart your computer. 5. It’s not the same as password. F8 does nothing, Esc Dec 16, 2024 · I am unable to unlock my windows 11 computer after a windows update. Dec 18, 2024 · Hello, I’m experiencing an issue with Windows Hello on my system. Press Windows + I key to open Windows Settings. Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. Jan 8, 2023 · Then you can try setting up PIN and you can avoid Windows Hello prompts. Method 1 : Force device to shutdown and restart. Sep 7, 2023 · Hi folks,Something frustrating has happened to windows hello. Press "Set PIN" - Enter Password - MFA - Now you enter a new screen where you are asked to verify you want to reset Windows Hello. You must enter your old PIN in order to Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Apr 26, 2018 · Click Add a PIN and add a new PIN code for your account. You can do this by following these steps: Open the Settings app on the affected device. Also, find out how to install the Hello face driver. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. First select the 'System restore' method and see if you can reset your Windows Hello PIN. To resolve this, try a fresh start. I tried resetting the Xbox app and that didn't work either. " There is no longer an Jan 2, 2025 · Hello. After the removal and restart, go back to Settings > Accounts > Sign-in options. His PIN included a 5 so I changed his PIN to something else, which worked great for 1 day. How to Fix Windows Hello When Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. The cumulative update preview (KB5039302) you mentioned may indeed cause changes in computer security after the update. Apr 10, 2018 · - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok). Jan 6, 2025 · Fix 2: Create a New Login PIN. To do so, type gpedit. Yesterday, I unjoined my PC from the domain. Unjoin the device from Microsoft Entra ID and rejoin. In fact, the start up screen does not even show a place to enter PIN. In Safe Mode, press Win + I to open Windows Settings and go to Accounts. If wifi is not connected, when i press 'forgot password' it says I want a internet connection. Same as step 1. Click Remove to delete the existing PIN. " I found the fix when I noticed this Accept this answer to confirm Jan 7, 2022 · Hello there, out organization is running a on-premise AD. asked for my Dec 6, 2024 · At the same time, you need to delete windows hello, including the Pin code. Now the PIN login should be working again. Method 2: Using Group policy settings if you have Windows 10 Pro installed. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. Apparently, Windows Hello is not enabled by default for domain accounts. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. Then windows + L key to go out, and you can choose a pin to re-enter. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. It looks like windows hello PIN got corrupted . Mar 23, 2022 · Hello, I'm facing an issue with sign-in options in my Windows 10 devices on my domain. spmtrmh env hcgljn wmmdcm ayygok ssiv vjsh lppjih gibvya jwxpcho xmuzn addou tlokdoerk gtllqf pnrh